The poster below was compiled by students in my undergraduate managing services class. The purpose of the activity was to raise awareness of the amount of queuing that occurs in everyday life, and so the amount of time spent in queues (and only physical queues are represented in this poster). One of the basic issues service managers deal with is the queue, which is a bottleneck in the service process.
People find waiting very frustrating. On the other hand, a queue can also signal the desirability of a commodity, and so sometimes managers deliberately increase waiting time to signify to the consumer the desirability of a service (e.g. a queue at a nightclub).
The poster features student's queuing experiences in traffic (Auckland!), retail, sporting events and concerts, museums, mini-put golf, airports, food, government services and other situations.
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