Service Thlinking is a blog of Associate Professor Janet Sayers, School of Management, Massey University, New Zealand. Key concepts and terms used in classes are explained in words, videos, and images. The blog is co-created with students. I also post about my research and publications to encourage integration between research and teaching in courses I teach.
Pages
▼
Saturday, July 27, 2019
Service Concept - Manage my Health
Manage My Health is an example of how self-service technology shifts a service concept towards co-creation of process. Note that the patients using Manage my Heath feel more in control of their health process.
No comments:
Post a Comment