NZ Post has challenging queue management issues because they deal with a wide variety of customer tasks (e.g. registering a car; a complex banking transaction; buying some stamps, etc..) that take different amounts of time. Many post offices use the preemptive system - e.g. they may have a bank customer only queue. Cashiers may intercede in the line to help train customers in how to skip the queue by using self-help facilities (like express deposit boxes for simple transactions).
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