Manage My Health is an example of how self-service technology shifts a service concept towards co-creation of process. Note that the patients using Manage my Heath feel more in control of their health process.
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Notes on group fitness regimes and music as organisational technology
Photo license: Flickr image by cooyutsing at http://www.flickr.com/photos/25802865@N08/6853984341/ Introduction The purpose of this a...
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A core service is simply the fundamental service that the service is providing. A supplementary service is anything that could be consider... -
One group of concepts that can be useful are the terms service winners, service losers and service qualifiers. To be a service qualifier ...
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