Service managers need to consider options as part of what they do. This involves strategic thinking. One useful technique for strategic planning, especially when it involves creating options, is Scenario Planning.
If you follow this link it will take you to Adobe Connect where you can watch a brief 10 minute talk about Simplified Scenario or Option Planning, which can be used to analyze Case Studies, a common method of learning in business studies courses.
To view the presentation click here.
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